Shipping & returns
Last updated October 2, 2026
Shipping
All orders ship from our warehouse in Commerce City, Colorado. We ship to the 50 US states.
How we ship
- Parcel (UPS or FedEx Ground): most parts, up to 150 lb per box.
- LTL truck freight: heavy or bulky orders, such as several brake drums, on a pallet. Tell us if the delivery address needs a liftgate.
- Alaska and Hawaii: air service; we’ll confirm the cost before shipping.
Delivery times (after the order ships)
| Destination | Typical ground transit |
|---|---|
| Colorado, Wyoming | 1 business day |
| Rocky Mountain states (Utah, New Mexico, Montana, Nebraska, Kansas) | 1–2 business days |
| Central US and Texas | 2–3 business days |
| West Coast, Midwest and Southeast | 3–4 business days |
| East Coast and New England | 4–5 business days |
LTL freight usually takes one business day per 500 miles plus one. Times are carrier estimates, not guarantees, and weather or carrier delays can add time.
Shipping cost
Shipping is calculated from the weight, box size and destination, and is shown on your quote before you pay. You’ll get the tracking number when the order ships.
Damaged or missing items
Please check the shipment when it arrives. If the box is damaged, note it on the delivery receipt. Tell us within 5 days of delivery about any damage or missing items, with photos, and we’ll arrange a replacement or a claim with the carrier.
Returns
30-day returns on unused parts. Contact us first for a return number, then send the part back unused, in its original packaging.
What can be returned
- Unused parts in their original, undamaged packaging, within 30 days of delivery.
- Parts must not be installed, modified or marked.
What can’t be returned
- Electrical and electronic parts (such as sensors, modules and harnesses) once the package has been opened.
- Special-order parts that we ordered specifically for you. We’ll tell you on the quote if a part is a special order.
- Parts that have been installed or used.
How to return a part
- Email us at our contact form with your quote or order number and the reason for the return.
- We’ll send you a return number and the return address.
- Pack the part securely in its original packaging and write the return number on the box.
Return shipping
- If the part was wrong, damaged or defective because of us, we pay return shipping and send the correct part.
- For other returns (ordered by mistake, no longer needed), the customer pays return shipping.
Refunds
Once we receive and inspect the part, we refund the purchase price to the original payment method. Original shipping charges are refunded only when the return is due to our error.
Core charges
Some remanufactured parts carry a core charge. Return the old part (the core) in rebuildable condition and we refund the core charge. The quote shows any core charge and its return window.
Questions
Email our contact form or send us a message.